Movers and shakers: a roundup of appointments from across Staffordshire
A motorhome dealership has revealed a complete restructuring of its service center team as it seeks to build on its aftermarket success.
Erwin Hymer Travelworld Center appointed two new experts to managerial positions and promoted another to oversee the 1,000 square meter workshop at its Stafford headquarters.
Mike Day is the new Service Center Manager having recently held a similar position at Jaguar Land Rover. He also previously worked for various car manufacturers and the Ministry of Defense.
Stuart Sunderland, meanwhile, was recruited as a workshop controller. He too has Jaguar Land Rover on his CV, as well as a four-year stint as a technician at Audi.
Mike said: âI am delighted to be part of the Travelworld team. It is an exciting time to join the motorhome industry.
âI have extensive experience working with premium products. Having worked at JLR, I understand the high level of customer expectation that accompanies such valuable vehicles.
“I have already implemented changes, adding to our customer service team, including the role of Stuart Shop Controller, and introducing new processes to improve the experience for our customers.”
Cathy Hordern, Head of Customer Service at Travelworld, rounds out the new trio.
Cathy has been with the company for three and a half years, starting as a part-time receptionist before becoming a service administrator. She takes over as head of customer service following the retirement of Annabel Edwards.
Elsewhere, there is also a new team of service center counselors – Sharon Booth, Beth Smith, Sue Fitzgibbons and apprentice Courtney Wood. They join the 20 technicians and the four valet drivers from Travelworld’s high-tech workshop.
Ross Edwards, Managing Director of Travelworld, said: âThis restructuring ensures that we have the best team in place to move our service center forward in the months and years to come.
“Mike and Stuart have great experience in this field and bring new ideas to the business, while Cathy has worked hard during her three and a half years with us and well deserves this promotion.”
Elsewhere, a very experienced commercial property lawyer joined the Beswicks Legal.
Michael Bennett, who has extensive experience working both internally and for national law firms, has been appointed to the position of Commercial Property Partner at the Stoke-based firm.
Michael specializes in all aspects of commercial real estate, with a particular focus on homeowner and tenant insolvency work.
Managing Partner Nick Phillips said, âWe already have a talented and highly regarded commercial real estate team in Beswicks. Adding Michael gives us a boost as he will ensure that we can continue to provide exceptional customer service while growing our customer base. based.”
Michael added, âBeswicks is a ‘do-it-yourself’ company with a reputation in the market for consistently providing first-class service and exceeding customer expectations.
“I look forward to working with the other partners in the company to advance Beswicks’ ambitious growth plans.”
The Stoke-on-Trent BusinessLive Awards in association with The Sentinel and Stoke-on-Trent Live 2022 are back and open to registrations.
Businesses and individuals from Stoke-on-Trent and Staffordshire are encouraged to enter in 14 categories, including the coveted Company of the Year award.
You can find more information on all categories here.
The registration deadline is Monday January 10 and the ceremony will take place on Thursday April 28.
And a peer-to-peer communications solutions company has welcomed Phylip Morgan and Chris Tossell to its board of directors.
The couple joined Keele University Indigo mentoring in a move that cements the Welsh duo’s working relationship with company co-founders James Doherty and Emily Goodwin.
Indigo Mentoring started in 2017 when James created his first Tyfy.co software project which supports students by connecting them to online mentors.
When Marketing Director Emily joined the company, a second software project – LadderTech – was created to connect entrepreneurs with business mentors.
Today, the two brands operate under the aegis of Indigo Mentoring, which has now put its sites into âexponential growthâ after welcoming the two new shareholders.
CEO James said: âOver the past four years we have received several investment offers, all of which were turned down for one reason or another, but Chris and Phyl immediately understood the vision for the company and experience and know-how. how to take us to the next level of growth. “
Emily added: “Chris and Phyl quickly became the Indigo mentors we have spent the past four years telling other people what they need – joining the team is a natural extension of what already was. a promising relationship. “
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While insurance brokerage and global service provider The Ardonagh group appointed Andy Higginson as President of Ardonagh Retail.
Ardonagh Retail is an online consumer business serving three million customers in the UK and Ireland.
It operates under several leading brands, including Autonet, Swinton and Carole Nash, and employs 2,400 colleagues at 12 locations.
In his new role, Andy will work with Ian Donaldson, CEO of Ardonagh Retail, Emma Rawlinson, CEO of Atlanta and Craig Ball, Commercial Director, to support the growth of UK personal lines broker Atlanta and other strategic opportunities.
Atlanta was born from the acquisition and digital integration of van specialist Autonet, motorcycle broker Carole Nash and Swinton Insurance.
Andy said: âThe Ardonagh Group has successfully developed a number of complementary but independent divisions and I am particularly excited by the opportunities presented by Ardonagh Retailâ.
Ian Donaldson added, âThere are few people with such deep experience growing customer-centric, high-volume, high-profile businesses as Andy.
âI have long admired the ability of retailers to adapt, act quickly and serve their customers the way they want and I am personally delighted to welcome Andy’s perspective, advice and invaluable challenge. “